EQ Ninjas

Account and data requests

Delete your EQ Ninjas account.

A parent or guardian can request permanent deletion of an EQ Ninjas account and the family data connected to it.

Request account deletion

Email from the address connected to your account whenever possible.

What to expect

How the deletion process works.

  1. Send your request

    Email us from the parent or guardian address used for the account. Include the account email if you are writing from a different address.

  2. Verify the account

    We may ask you to confirm ownership before making permanent changes. Never send us your password or a sign-in verification code.

  3. We delete and confirm

    After verification, we will process the request and email you when the account deletion is complete.

Deleted

Data deleted with your account

  • Your parent or guardian account and profile
  • Child profiles connected to the account
  • Learning progress and activity associated with those profiles
  • Consent and optional demographic information tied to the account
  • Account authentication and sign-in records

Limited retention

Data that may be retained

  • Aggregated or de-identified data that can no longer identify your family
  • Transaction, tax, fraud-prevention, or security records when required by law or needed for legitimate business purposes
  • Records held independently by a payment provider, subject to that provider’s retention policy

Any retained information is kept only for the applicable required period.

Need help before deleting?

Our support team can help with sign-in, progress, billing, and privacy questions.

Visit app support