How can we help?

Signing in

Enter the parent or guardian email connected to your account and request a new verification code.

• Check your spam or junk folder.
• Use the newest code you received.
• Check for spaces or typos in your email address.

Audio or lessons

If a lesson does not load or you cannot hear narration:

• Check your device volume and Silent Mode.
• Confirm that your device is connected to the internet.
• Close and reopen the app, then try again.

Learning progress

Make sure you are signed in with the correct parent account and have selected the intended child profile.

If progress still looks incorrect, email us with the parent account email and child profile name.

Subscription and billing

For plan, renewal, cancellation, or billing questions, email us from the address connected to your account.